Privacy Policy

Last Updated: 05/06/2025

PRG Marketing Communications is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and guidance from the Information Commissioner’s Office (ICO). This policy explains how we collect, use and protect your personal data when you interact with us through our website.

1. Who We Are

PRG Marketing Communications
10 Gildredge Road, Eastbourne BN21 4RL
Website: www.prgltd.co.uk
Email: info@prgltd.co.uk
Contact form: www.prgltd.co.uk/contact/

We are the data controller for the purposes of data protection law.

2. What Information We Collect About You

We may collect the following personal data:

Your name and email address when you submit an enquiry through our contact form

Your IP address and browsing behaviour via cookies and analytics tools

3. How We Collect Your Information

We collect your data through:

  • Forms you complete on our website
  • Cookies and analytics tools, including Google Analytics and Hotjar

4. Why We Use Your Information

We use your personal data to:

  • Respond to your enquiries
  • Analyse website performance and improve the user experience
  • Our legal bases for processing your data are:
  • Your consent (e.g. when submitting a contact form or accepting cookies)
  • Our legitimate interests (e.g. to maintain and improve our website, provided your rights are not overridden)

5. Cookies and Tracking Technologies

Our website uses cookies and third-party tracking tools, including:

  • Google Analytics – to understand how users interact with our website
  • Hotjar – to assess and improve user experience

You can manage or withdraw consent for non-essential cookies at any time via the cookie settings banner on our website or by adjusting your browser settings.

6. Who We Share Your Information With

We do not sell or rent your personal data to third parties for marketing purposes.

We may share data with trusted third-party service providers (such as website hosts and analytics platforms) solely for the purposes outlined in this policy, under strict confidentiality agreements.

7. How Long We Keep Your Data

We only retain personal data for as long as necessary for the purpose it was collected:

  • Contact form enquiries: retained for up to 12 months from your last interaction
  • Analytics data: retained according to Google Analytics and Hotjar’s default settings

You can request the deletion of your data at any time by contacting us.

8. Data Transfers Outside the UK

Some data may be processed outside the UK, for example by Google or Hotjar. Where this occurs, we ensure that appropriate safeguards are in place to protect your data.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete data
  • Request the deletion of your data
  • Withdraw your consent at any time
  • Object to how your data is being processed
  • Lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk)

To exercise any of these rights, please contact us at info@prgltd.co.uk.

10. How We Keep Your Data Safe

We take appropriate technical and organisational measures to safeguard your personal data from unauthorised access, loss or misuse. These include secure servers, firewalls and access controls.

11. Updates to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. The most current version will always be available at www.prgltd.co.uk/privacy-policy.